I never usually respond to these types of emails but I just had to this time! We are SO happy with the service received from your company and the product that we purchased. Not only was it less than a third of the price we almost paid at a pet store for a similar item, the delivery was so fast and seamless and most importantly our dog really loves it (he prefers it much more than his regular metal crate). Thanks so much - we have already recommended friends of ours to your website and will continue to do so in the future. Thanks again!