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Tracking the delivery status of my order

When your order is ready to be picked up by the delivery company, you will receive an email with a tracking number. If the delivery status of your order on our delivery partners website is showing as invalid, you'll need to re-check in 24 hours to allow them to pick up, scan and display the tracking details correctly.

You can find full details on expected delivery timeframes via our Delivery Times help page. Please ensure you have allowed an appropriate amount of time prior to getting in touch.

Courier Post
You can use your tracking number to track the delivery status of your order on the Courier Post website.

You can also call Courier Post on: 0800 COURIER (0800 268 743)

For main urban addresses, we use an overnight courier service for delivery on the next business day. For rural addresses, delivery can take additional time.

Peter Baker Transport
You can use your tracking number to track the delivery status of your order on the PBT website.

You can also call PBT on: 0800 FORPBT (0800 367 728)

Toll Transport
You can use your tracking number to track the delivery status of your order on the Toll Transport website.

Bascik Transport
You can use your tracking number to track the delivery status of your order on the Bascik Transport website.

You can also call Bascik Transport on: 0800 BASCIK (0800 227 245)

Auckland Metro Freight
We use a local service for delivery if your delivery address is located in urban Auckland and your order is large and heavy. Due to the short time frames for delivery, no online tracking is provided. Please allow 72 hours from notification that your order has been shipped for your delivery to be made.