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The item I received is not the item I ordered

If the item you received is not the item you ordered, you must notify us within 24 hours of delivery and we will advise you on how best to proceed once the incorrect items have been confirmed. We will endeavour to replace items where possible.

For fast processing of your incorrect items, please ensure the following:

You retain the original packaging
You accurately advise the incorrect items
You attach clear photographs of the incorrect items

[link] Contact customer service to arrange an incorrect items claim.