Tracking the delivery status of my order

When your order is ready to be picked up by the delivery company, you’ll receive an email with a tracking number. If the delivery status on our delivery partner’s website shows as “invalid,” please re-check in 24 hours to allow time for pickup, scanning, and for tracking details to appear correctly.

You can find full details on expected delivery timeframes on our Delivery Times help page. Please ensure you’ve allowed an appropriate amount of time before getting in touch.

Courier Post

You can use your tracking number to track the delivery status of your order on the Courier Post website.

You can also call Courier Post on: 09 9770102.

For main urban addresses, we use an overnight courier service for next-business-day delivery. For rural addresses, delivery can take additional time.

Fliway Transport

You can use your tracking number to track the delivery status of your order on the Fliway Transport website.

You can also call Fliway on: 0800 354 929.

Team Global Express (TGE)

You can use your tracking number to track the delivery status of your order on the TGE website.

Auckland Metro Freight (AMF)

We use a local service for delivery if your delivery address is located in urban Auckland and your order is large and heavy. Due to the short time frames for delivery, no online tracking is provided. Please allow 72 hours from notification that your order has been shipped for your delivery to be made.

You can also call AMF on: 0274951055