My order arrived damaged

If your order has arrived damaged, please do not sign for it. If you do, it means you are agreeing to accept the goods as damaged.

You must notify us of any damage within 24 hours of delivery and we will advise you on how best to proceed once damage has been confirmed and assessed. We will endeavour to repair or replace items where possible.

For fast processing of your freight damage, please ensure the following:

You retain the original packaging
You accurately describe the damage
You attach clear photographs of the damage

To rectify freight damage, contact customer service by submitting the form below.