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Customer Service Representative

About the brand

Trade Tested is one of New Zealand's fastest growing online stores. We're 100% NZ owned and operated and launched back in July 2010 with a goal to deliver Kiwis the best deals on everything for their backyards. Our products range from the humble garden hose to giant farm shelters and our catalogue is constantly growing. Last year alone we are proud to have delivered to over 200,000 satisfied customers all around the country.

We're a combination of new technology and good old fashioned Kiwi customer service. We are passionate about what we do and have proudly grown to be New Zealand's top online, outdoor hardware shop.

About the role

This is a dynamic and essential position where a great email and phone, comprehensive problem solving ability and a real customer focus are an absolute must.

You will love the variety and thrive on the opportunity to use your initiative and bring new ideas to the table. This is for an individual who gets a buzz out of helping people, and is committed to delighting customers and providing an outstanding customer experience.

In addition to working with rest of the small team in our various support channels, you will be assigned an area to specialise in and develop. This could be managing freight and logistics, product troubleshooting, parts and repairs or outsourced service partners. This will help your career development in to a more specialist area.

What do I need to have?

You will spend a lot of time interacting with people internally and externally to the business so excellent communication skills (both written and verbal) are essential.

You will need to be detail oriented, well organised and reliable as this role is part of the engine room of the company so these are non-negotiable qualities.

What can Trade Tested offer me?

What can't we offer you should be the question! Our company is in a growth phase so it's an exciting time to be joining and we are looking for people who are intuitive and wanting to continuously improve.

Our work place is a relaxed and vibrant space filled with hardworking smart cookies. Based in Newton we are only a few minutes walk to the Mt Eden train station, Symonds Street/Kyber Pass buses and where some free street parking will be available.

How do I apply?

If you think you are able to bring our vision to life, please apply and include your resume and a brief summary about yourself.

Apply by email: [email protected]