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Frequently Asked Questions
We select the best courier or carrier for the size, weight and destination of your order. Shipping prices are shown on the product page and checkout before you make payment.
We carry all items in stock at our Auckland warehouse, unless clearly stated on the product page and checkout. That means we can ensure orders leave our warehouse in less than 24 hours. Shipping time on most North Island orders in 1-2 days and South Island 2-3 days.
Pickup is welcome on most items from our warehouse by Auckland Airport. We'll send pickup instructions once payment is received.
Rural delivery on courier items (less than 30kg) go direct to your door, however Rural Delivery carrier items (over 30kg) go to the nearest depot to ensure we offer market leading shipping prices. See below for depot addresses.
- Gisborne (Sheds & Greenhouses only)
- New Plymouth
- Palmerston North
- Oamaru (Sheds & Greenhouses only)
- Queenstown (Sheds & Greenhouses only)
30 Day Returns Policy
Our 30 day money back guarantee gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with an exchange or full refund.
The 30 day period starts from the date of delivery or collection and items must be received back before the end of the 30 day period. All returns must come back in unused, resaleable condition in original packaging and shipping costs are non-refundable. If you are not completely satisfied with your purchase, the best thing to do is contact us and we'll be happy to do our best to resolve any issue.
1. Return the item to our Auckland Store.
2. Return the item to our warehouse via a shipment method of your choice. Please contact us for return address details.
Please make sure you contact us first for an authorisation code before returning your product.