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Everything we sell comes with a minimum 12 month parts and labour warranty. For some items we even offer a warranty of up to 12 years, so be sure to check.
We will always endeavour to repair or replace faulty goods within their warranty period. Exception may be made in the case of damage to or misuse of the item. This also includes negligent operation, inadequate maintenance, commercial use or unauthorised repairs and modifications.
All warranty claims must first be approved by a Trade Tested representative. In the case of repair, you will be required to return the unit to one of our nationwide service agents. We will then do our best to repair or replace the item, and get it back to you within a reasonable timeframe.
For warranty questions or support please contact us.
30 Day Returns Policy
Our 30 day money back guarantee gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with an exchange or full refund.
The 30 day period starts from the date of delivery or collection and items must be received back before the end of the 30 day period. All returns must come back in unused, resaleable condition in original packaging and shipping costs are non-refundable. If you are not completely satisfied with your purchase, the best thing to do is contact us and we'll be happy to do our best to resolve any issue.
1. Return the item to our Auckland Store.
2. Return the item to our warehouse via a shipment method of your choice. Please contact us for return address details.
Please make sure you contact us first for an authorisation code before returning your product.