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Customer Service Representative
About the brand
Trade Tested is one of New Zealand's fastest growing online stores. We're 100% NZ owned and operated and launched back in July 2010 with a goal to deliver Kiwis the best deals on everything for their backyards. Our products range from the humble garden hose to giant farm shelters and our catalogue is constantly growing. Last year alone we are proud to have delivered to over 200,000 satisfied customers all around the country.
We're a combination of new technology and good old fashioned Kiwi customer service. We are passionate about what we do and have proudly grown to be New Zealand's top online, outdoor hardware shop.
About the role
This is a role where a great phone manner, top notch listening skills, comprehensive problem solving ability and a real customer focus are an absolute must.
You will love the variety and thrive on the opportunity to use your initiative and bring new ideas to the table. This is for an individual who gets a buzz out of helping people, and is committed to delighting customers and providing an outstanding customer experience.
You will be responsible for:
- Addressing customer requests, questions and complaints via phone and email.
- Serve as a liaison between the customer and various internal and external parties.
- Provide troubleshooting for product issues.
- Liaise with the various logistics providers to solve order fulfillments issues.
What do I need to have?
You will spend a lot of time interacting with people internally and externally to the business so excellent communication skills (both written and verbal) are essential.
You will need to be detail oriented and reliable as this role is part of the engine room of the company so these are nonnegotiable qualities.
The following attributes will also contribute to your success:
- Excellent telephone manner with great communication skills.
- Computer literacy.
- Problem solving ability.
- Proven escalation/conflict management ability.
- Attention to detail with the ability to prioritise.
- Ability to work autonomously.
- A good understanding of eCommerce.
- Ability to multi task.
What can Trade Tested offer me?
What can't we offer you should be the question! Our company is in a growth phase so it's an exciting time to be joining and we are looking for people who are intuitive and wanting to continuously improve. Our work place is right near the Britomart - a vibrant and relaxed environment filled with hardworking smart cookies, an awesome coffee machine (and arcade machine!) and of course the office dog, Hank.
How do I apply?
If you think you are able to help bring our vision to life, apply below and include your resume and a brief summary about yourself please.
Apply by email: firstname.lastname@example.org